Terms & Conditions

Welcome to www.siddha.lk (“siddha.lk”, “siddha”, “Website”, “Pharmacy”, or “we”). This Website is owned and operated by Alpha Management Group (Pvt) Ltd.

The following are the Terms and Conditions, read together with the Privacy Policy, that governs your purchase and use of the products and services (the “Products”) from siddha.lk, and constitute a legally binding agreement, between you (“the Customer”, the “User” or “the Caregiver”) and siddha.lk .

By visiting, viewing, accessing, or otherwise using any of the services or information created, collected, compiled, or submitted to www.siddha.lk, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

1. Creating an Account

1.1 To use certain features of the Website (eg. ordering Products, posting rating/reviews, receiving siddha enewsletters), you must set up an account with www.siddha.lk (“siddha Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your siddha Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your siddha Account.

1.4 siddha.lk will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your siddha account, you shall immediately notify siddha.lk.

2. Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to siddha.lk.

2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy

Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. www.siddha.lk is not intended for children under the age of 18.

5. Price and Payment

5.1 All our product prices include all applicable statutory taxes.

5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

5.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

5.4 The shipping charges would be calculated at the time of completing the order.

5.5 Delivery times may vary depending on the delivery location as well as the type of product you order.

5.6 You can make the payment by Cash on Delivery or Online Payment through Credit Card.

6. Use of Information on the Website

6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 siddha.lk does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and siddha.lk.

6.4 Our main objective is to provide pharmaceutical and healthcare information to our users and to connect our users to Independent Licensed Chemist. We will neither be responsible for guaranteeing the quality of the medicines and healthcare products nor will liable for any deficiencies/ defects in the same. Product warranty/guarantee, offered by the manufacturer/s and specified in the product specification section, will be the responsibility of the manufacturer(s) only.

6.5 The prices of various items and their availability on our website are subject to change including, but not limited to; reasons being, change in price by the manufacturer and/or due to any Governmental policies without issuing any prior notice to our users.

6.6 Information given on this website and on our official blog here, on various medicines and healthcare products and/or services is mainly for informative purposes and is not intended for commercial use, although we have taken utmost care in collecting and providing accurate data. However, our site contains information that is created and maintained by a variety of external references/sources and we do not control or guarantee the information contained in / obtained from other external sources, and we do not specifically endorse any products or services offered therein. It is your responsibility to confirm the accuracy, completeness, and usefulness of all product information and to consult with your professional health care provider as to whether the information can benefit you. We assume no responsibility or liability for any consequence resulting directly or indirectly for any action or inaction you take based on or made in reliance on the information, services, or material on or linked to this site. It is imperative to seek professional advice before purchasing or consuming any medicine or healthcare product.

7. Disclaimer of Warranties and Limitation of Liability

7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by siddha.lk on an “as is” and “as available” basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

7.2 siddha.lk assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 siddha.lk has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

7.4 siddha.lk cannot guarantee the adequacy, currency or completeness of the Website content. siddha.lk does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. siddha.lk is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website or its content will meet your requirements.

7.6 Please note that while siddha has made every effort to accurately display the colors of products on its Website, the actual color you see will depend on your monitor. We cannot guarantee that your monitor’s display of any color will be the same as the color of the Products delivered to you.

7.7 We may let you view our information and communicate with us through Social Media services such as Facebook and Twitter. siddha explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

7.8 siddha.lk accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the siddha Users.

7.9 siddha.lk reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the siddha.lk Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. siddha.lk does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Terms of Sale

9.1 siddha.lk may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

9.2 siddha.lk reserves the right to discontinue any program or offer on its Website.

9.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on siddha.lk.

9.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy siddha and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

9.5 You understand that all Products shall be verified, sold & dispensed by a registered Pharmacist at siddha and/or its affiliates.

9.6 If you are the patient/parent/authorized person on behalf of the patient, you authorise and appoint the siddha and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of

(a) Obtaining a valid prescription for any prescription which you have sent the Pharmacy

(b) Packaging your prescriptions and delivering them to you. By making this purchase you hereby authorize siddha and/or its affiliates to deliver the order to your designated location. This authorization shall include, but not be limited to collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.


9.7 “If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the siddha and/or its affiliates on the Patient’s behalf.”

10. Prescription Medication Policy

10.1 siddha.lk takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

10.2 siddha.lk will not dispense any prescription medication without a valid prescription from a licensed physician.

10.3 If you are ordering prescription medication(s), you hereby confirm that you will send us an image/scanned copy of your valid prescription(s) via siddha.lk and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacist.

10.4 The drug information provided in the siddha.lk is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

10.5 siddha requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from siddha.lk.

10.6 At siddha.lk, a Caregiver can order prescription medicines on your behalf.

11. Return and Refund Policy

Refund/ Replacement Policy

At siddha.lk, we do our best to ensure that you are completely satisfied with our products. siddha will not be able to refund the order Value instated of replacing the ordered products if any of the below issues takes place on the order condition.

you received a defective item;

the ordered item(s) is lost or damaged during transit;

the ordered item(s) is past its expiry date.

How to Request a Replacement:

To request a replacement, simply call (+94) 114 353 453 or make a request to the delivery person with your order details, at the time of the collection of the order including the reason why you’re requesting a replacement. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our pharmacist at our number (+94) 114 353 453. We’re here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify siddha Customer Support immediately receiving the products, to ensure prompt resolution. Please note that siddha.lk will not accept liability for such delivery issues if you fail to notify us during the collection of Order either by calling to 0114 353 453 or returning to the delivery person at the time of delivery.

We believe that customer is liable for verifying the products prior to the collection of the order on its accuracy & Condition.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Surgical items & Devices. Also, siddha.lk reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.” Returns are not acceptable as per the regulations of National Medical Regulation Authority.

12. Copyrights, Trademarks and other Intellectual Property Rights

12.1 As per the Terms and Conditions of siddha.lk, the Website grants access to Users/Customers to view the content solely for visiting, ordering and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by siddha. All other trademarks not owned by siddha.lk that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by siddha.lk.

12.2 You hereby agree that you will not reproduce, duplicate or copy the content of siddha.lk for any purpose unless you have been specifically permitted to do so in a separate agreement with this Website.

13. User Indemnification

You hereby agree to indemnify, defend, hold harmless siddha.lk and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

14. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in accordance with the laws of Sri Lanka without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Court of the law of the Democratic Socialist Republic of Sri Lanka in respect of any disputes arising in connection with siddha.lk

15. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

16. No Waiver

No failure on the part of siddha.lk to enforce any part of these Terms and Conditions shall constitute a waiver of any of siddha’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by siddha nor the reliance of any person on siddha actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of siddha.lk shall have any legal effect whatsoever.

17. Submissions

17.1 siddha.lk reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, “Submissions”) as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations, and ethics of pharmacy.

17.2 siddha.lk shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

17.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.

17.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the siddha.lk Website or the official blog here.

17.5 siddha.lk does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

18. Termination

You agree that siddha.lk, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that siddha.lk shall not be liable to you for any such termination. Your right to use the siddha Website/Service immediately ceases upon termination of your access/use of the Website.